FastTrack Migration Benefit – How to get help.

Introduction

This guide is intended to walk you through the setup and configuration of the Migration Hub Portal and access the Learning Center. After completing these steps, you will be ready start a migration using Migration Hub

Click Continue.

Accessing FastTrack Portal & Learning center (LC)

In this task, we will walk through accessing the Learning Center. 

1. Click in the address bar and type, https://fasttrack.microsoft.com/ , then hit Enter.
2. Sign in with your credentials:
1. Click in the Email field and type admin@contoso.com , then hit Enter or click Next.
2. Type password as password, then hit Enter or click Sign in.
3. In the FastTrack Main Page, on the top ribbon, click Migrate and access Migration Hub Portal.
4. In the Migration Hub, in the Learning Center section, click on Go to the learning center.
5. You can select any of the migration types to learn more about FastTrack process **. For this interactive guide, click on Get Started for the Gmail tile.
6. You can see Overview from Table of Contents is open to read more details about the FastTrack Process (access, Migration Support Team, etc.)
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on Migration Lifecycle.
3. Click Save link as.
4. Click Save.
7. Click on Getting Started from Table of Contents to read more details about the technical prerequisite, how to create a project inside Migration Hub, Data consistency score and other information.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Onboarding Self Learn Module.
3. Click Save link as.
4. Click Save.
5. Right-click on GMail Onboarding.
6. Click Save link as.
7. Click Save.
8. Right-click on Highly restrictive permissions - EXO Admin Setup.
9. Click Save link as.
10. Click Save.
11. Right-click on Conditional Access Policy.
12. Click Save link as.
13. Click Save.
8. Click on Security from Table of Contents to read more information like Password Policy and information about how FastTrack handles credentials.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Security Self Learn Module.
3. Click Save link as.
4. Click Save.
5. Right-click on FastTrack Gmail Migration Connectivity Diagram.
6. Click Save link as.
7. Click Save.
9. Click on Migration from Table of Contents to read more information about how migration works, how to schedule and manage events and how Migration Supports Team works.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on Gmail Common Errors.
3. Click Save link as.
4. Click Save.
10. Click on Reporting from Table of Contents to read more information about migration reporting.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Reporting Self-Learn Module.
3. Click Save link as.
4. Click Save.
11. Click Project Closure from Table of Contents to read more information about migration project can be closed and data retention after project closure.
1. Click on the scroll bar to scroll down.
12. Click on FAQs from Table of Contents to go through a list of Frequently Asked Questions. These are commonly asked questions by other customers during their migration project with FastTrack Center.
13. Click on the scroll bar to scroll down.

** Note: All other migration types have similar processes.

Accessing FastTrack Portal & Raise case with Migration Support team via Live Chat

In this task, we will walk through raising a ticket with Migration Support Team. 

1. On the top ribbon, click Migrate.
2. Select from bottom right of the screen, the widget: Live Chat (we’re online).
3. Click on the checkbox to acknowledge that you agree to the Support Service Terms.
4. Click Submit. Next, a Virtual Assistant will initiate the discussion. Please wait for the Virtual Assistant to respond back.
5. Click on the right-arrow button (>) in the chat box and scroll right to view the virtual assistant's options. Continue to scroll till you see Planning to use FastTrack option, then click on it.
6. Click on the right-arrow button (>) and keep scrolling right till you come across FastTrack Portal Issue option, then click on it.
7. Click No.
8. Click on Submit.
9. At this point, the virtual assistant will transfer your chat to a human agent who will help the customer resolve the portal issue. Click anywhere on the screen to continue.
10. Click on the – icon to minimize the chat.

Accessing FastTrack Portal & Raise case via Support Page

In this task, we will walk through raising a ticket with Migration Support Team. 

1. On the top ribbon, click Help and access FastTrack Portal Help page.
2. Under the Articles tab:
1. Click in the search box to type.
2. Type FastTrack to search for an article, then hit Enter.
3. Select FastTrack Portal Login Issues from the search results.
4. Read the article with guidance on how to resolve your login issue. Click on the scroll bar to scroll down.
5. Click on the scroll bar again to scroll down.
6. Click on Back to top on the bottom left of the page.
7. Click on Clear search.
3. Under the Frequently Asked Questions tab:
1. Click on Frequently Asked Questions tab.
2. Click on the scroll bar to scroll down till the end of the page.
3. In case the Articles and FAQ questions did not fix customer issue, then raise a ticket with Migration Support Team. Click on Get FastTrack support under the Need more help? section at the bottom of the page.
4. On the Submit ticket page:
1. Type FastTrack Access in the Subject field and hit Enter.
2. From the dropdown list from Select a topic, select General Question.
3. In the Tell us how we can help you field, type I have trouble accessing Migration Hub Portal. and hit Enter.
4. Click on the scroll bar to scroll down.
5. Click Submit.
5. Under the Ticket history tab:
1. In order to check tickets raised in the past, click on the Ticket History tab.
2. Select the ticket number MST-18068-W3N3G.
3. Check the status of the ticket. Then click + Add comment to add an additional comment.
1. In the add comment field, type The problem wasn’t resolved. and hit Enter.
2. Click Submit.
3. You should now see the ticket updated with your last comment.