FastTrack Migration Benefit – How to get help.

Introduction

This guide is intended to walk you through the setup and configuration of the Migration Hub Portal and access the Learning Center. After completing these steps, you will be ready start a migration using Migration Hub

Submit a Request for Assistance (RFA)

There are several levels of support with FastTrack M365. Should you use the FastTrack Migration Benefit, you can request your level of support by using this Decision Tree.

For license eligibility, click here.

Click Continue.

In this task, we will walk through the process of creating a RFA (Request for Assistance) through the Microsoft 365 Admin Center (MAC).

1. Click in the address bar and type, https://admin.microsoft.com/Adminportal/Home#/SetupGuidance/FastTrackAssistance , then hit Enter.
2. Sign in with your credentials:
   1. Click in the Email field and type admin@contoso.com , then hit Enter or Click Next.
   2. Type password as password, then hit Enter or click Sign in.
   3. Click Yes to stay signed in.
3. Under Request for assistance status and history, click on Submit a new request. (Note: If the Submit a new request is greyed out, you are not eligible for FastTrack assistance.)
4. Review the Overview section and then click Next.
5. In the Choose products section, if you want help with one of our Migration Workloads, do the following:
   1. Under Email migration and Security, select Exchange Online.
      1. Click on the calendar icon to select a planned deployment date.
      2. Select 4 as the date.
      3. Click on the down arrow to view the drop down list.
      4. Select Gmail as the mail system from the list.
      5. Click on the checkbox to request data migration services for paid licenses.
      6. Click Save.
   2. Under Collaboration and Storage, select OneDrive for Business.
      1. Click on the calendar icon to select a planned deployment date.
      2. Select 4 as the date.
      3. Click on the down arrow to view the drop down list.
      4. Select Google Drive from the list.
      5. Click on the checkbox to request data migration services for paid licenses.
      6. Click Save.
   3. Under Collaboration and Storage, select SharePoint Online.
      1. Click on the calendar icon to select a planned deployment date.
      2. Select 4 as the date.
      3. Click on the down arrow to view the drop down list.
      4. Select Box from the list.
      5. Click on the checkbox to request data migration services for paid licenses.
      6. Click Save.
   4. Click Next.
6. In the Customer details section:
   1. Click in the Provide a unique name for this request field to type a name.
   2. Type Contoso Gmail Migration and hit Enter.
   3. Type Street Address as 1 Ponderosa Lane and hit Enter.
   4. Type City as Seattle and hit Enter.
   5. Type WA as State or Province and hit Enter.
   6. Click on the down arrow to select a Country or Region.
   7. Select United States from the list.
   8. Type 98562 as Postal Code and hit Enter.
   9. Click on the down arrow to select Your Language from the list.
   10. Select English (United States).
   11. In the Is there any info we should know that could impact the project? field, type Need FastTrack assistance to onboard Exchange and Sharepoint Online followed with the mailbox and content migrations and hit Enter.
   12. Click on the scroll bar to scroll down.
   13. In the Feedback question, select Eliminate on-premise hardware cost and support from the list.
   14. Click the Yes radio button to select it.
   15. Click Next.
7. In the Contacts section:
   1. Click in the Phone Number field and type 5555125125 , then hit Enter.
   2. Click Next.
8. In the Primary contact and business sponsor section:
   1. Under Primary contact information:
      1. Click in the First name field and type Bob , then hit Enter.
      2. Type Ingram in the Last name field and hit Enter.
      3. Type admin@contoso.com in the Email address field and hit Enter.
      4. Select IT administrator from the Title field drop down list.
      5. Type 5555125125 in the Phone number field and hit Enter.
   2. Under Business sponsor information:
      1. Enter details for your business sponsor if you have one. For this interactive guide, we are going to use the primary contact as a business sponsor as well. Click on the check box for Same as primary contact to select it.
   3. Click Next.
9. In the Review and submit section:
   1. Click the “I acknowledge that (a) my request for assistance involves the registration of my contact information, (b) I have reviewed the Licensing Terms, Privacy.....” check box to select it.
10. Click the Submit button to submit your RFA Request.
11. Note your submission ID, copy it, and keep it for your records. If approved, FastTrack specialist will reach out to initiate your deployment. Click Done.

Accessing FastTrack Portal & Learning center (LC)

In this task, we will walk through accessing the Learning Center. 

1. Click in the address bar and type, https://fasttrack.microsoft.com/ , then hit Enter.
2. Sign in with your credentials:
1. Click in the Email field and type admin@contoso.com , then hit Enter or click Next.
2. Type password as password, then hit Enter or click Sign in.
3. In the FastTrack Main Page, on the top ribbon, click Migrate and access Migration Hub Portal.
4. In the Migration Hub, in the Learning Center section, click on Go to the learning center.
5. You can select any of the migration types to learn more about FastTrack process **. For this interactive guide, click on Get Started for the Gmail tile.
6. You can see Overview from Table of Contents is open to read more details about the FastTrack Process (access, Migration Support Team, etc.)
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on Migration Lifecycle.
3. Click Save link as.
4. Click Save.
7. Click on Getting Started from Table of Contents to read more details about the technical prerequisite, how to create a project inside Migration Hub, Data consistency score and other information.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Onboarding Self Learn Module.
3. Click Save link as.
4. Click Save.
5. Right-click on GMail Onboarding.
6. Click Save link as.
7. Click Save.
8. Right-click on FastTrack ECA - Customer User Guide.
9. Click Save link as.
10. Click Save.
11. Right-click on Highly-restrictive permissions - EXO Admin Setup.
12. Click Save link as.
13. Click Save.
8. Click on Security from Table of Contents to read more information like Password Policy and information about how FastTrack handles credentials.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Security Self Learn Module.
3. Click Save link as.
4. Click Save.
5. Right-click on FastTrack Gmail Migration Connectivity Diagram.
6. Click Save link as.
7. Click Save.
9. Click on Migration from Table of Contents to read more information about how migration works, how to schedule and manage events and how Migration Supports Team works.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on Gmail Common Errors.
3. Click Save link as.
4. Click Save.
10. Click on Reporting from Table of Contents to read more information about migration reporting.
1. Click on the scroll bar to scroll down and download the downloadable content.
2. Right-click on FastTrack Reporting Self-Learn Module.
3. Click Save link as.
4. Click Save.
11. Click Project Closure from Table of Contents to read more information about migration project can be closed and data retention after project closure.
1. Click on the scroll bar to scroll down.
12. Click on FAQs from Table of Contents to go through a list of Frequently Asked Questions. These are commonly asked questions by other customers during their migration project with FastTrack Center.
13. Click on the scroll bar to scroll down.

** Note: All other migration types have similar processes.

Accessing FastTrack Portal & Raise case with Migration Support team via Live Chat

In this task, we will walk through raising a ticket with Migration Support Team. 

1. On the top ribbon, click Migrate.
2. Select from bottom right of the screen, the widget: Live Chat (we’re online).
3. In the Customer Type dropdown list select Planning to use FastTrack Migration Team.
4. In the Select a topic for this chat dropdown list select FastTrack Portal issue.
5. In the Provide a brief description of your query box, type I can’t access FastTrack Portal. and hit Enter.
6. Click on the checkbox to acknowledge that you agree to the Support Service Terms.
7. Click on Submit.
8. Next, an agent will initiate the discussion. Please wait for the agent to respond back. Type I can’t access FastTrack Portal. in the chat window and hit Enter.
9. Click on the – icon to minimize the chat.

Accessing FastTrack Portal & Raise case via Support Page

In this task, we will walk through raising a ticket with Migration Support Team. 

1. On the top ribbon, click Help and access FastTrack Portal Help page.
2. Under the Articles tab:
1. Click in the search box to type.
2. Type FastTrack to search for an article, then hit Enter.
3. Select FastTrack Portal Login Issues from the search results.
4. Read the article with guidance on how to resolve your login issue. Click on the scroll bar to scroll down.
5. Click on Back to top on the bottom left of the page.
6. Click on Back to all articles link. You can now execute a new search (if required).
3. Under the FAQ tab:
1. Click on FAQ tab.
2. Click on the scroll bar to scroll down till the end of the page.
3. Click on Back to top button on bottom-left of the page to come back to the top of the FAQs page.
4. In the Get help section on top-right side of the FAQs page:
1. In case the Articles and FAQ questions did not fix customer issue, then raise a ticket with Migration Support Team. Click on Submit Ticket.
2. Type FastTrack Access in the Subject field and hit Enter.
3. From the dropdown list from Select a topic, select General Question.
4. In the Tell us how we can help you field, type I have trouble accessing Migration Hub Portal. and hit Enter.
5. Click on the scroll bar to scroll down.
6. Click Submit.
5. Under the Ticket history tab:
1. In order to check tickets raised in the past, click on the Ticket History tab.
2. Select the ticket number MST-18068-W3N3G.
3. Check the status of the ticket. Then click + Add comment to add an additional comment.
1. In the add comment field, type The problem wasn’t resolved. and hit Enter.
2. Click on the scroll bar to scroll down.
3. Click Submit.
4. You should see now the ticket updated with your last comment.